Terms & Conditions

1. About Us

Bluedaws Private Hotel ("the Hotel", "we", "us") is a privately run hotel located in Paddington, London. Bookings are made directly through our website at bluedawshotel.com or by contacting us directly at bluedawsprivatehotel@gmail.com.

2. Making a Booking

A booking is a request to reserve a room. After submitting your booking online, you will receive a confirmation email with your booking reference (e.g. BDW-XXXXXX).

Your booking is not confirmed until you receive a confirmation from us. We aim to confirm all bookings within 2 hours during operating hours.

We reserve the right to decline a booking at our discretion, in which case any payment taken will be refunded in full.

You must be at least 18 years old to make a booking.

3. Room Occupancy

Each room has a maximum occupancy as stated on the booking page. Exceeding the stated maximum occupancy is not permitted and may result in cancellation of the booking without refund.

All guests staying at the hotel must be registered at check-in. Unregistered guests are not permitted to stay overnight.

4. Prices and Payment

All prices are quoted in Pounds Sterling (£) and are per room per night. Prices include breakfast and free Wi-Fi unless otherwise stated.

Prices are subject to change. The price confirmed at the time of booking is the price you will pay.

Payment methods accepted

• Pay at Hotel — payment in full is due on arrival by cash or card.
• Bank Transfer — details provided on confirmation. Payment must be received before check-in.
• Card — card payment is taken at the hotel on arrival or as arranged with reception.

We do not store payment card details on our systems.

5. Cancellation Policy

Cancellation notice	Charge
More than 48 hours before check-in	No charge — full refund
24–48 hours before check-in	1 night's room rate
Less than 24 hours before check-in	Full booking amount
No-show	Full booking amount

To cancel a booking, please email us at bluedawsprivatehotel@gmail.com quoting your booking reference. Cancellation is only effective once confirmed by us in writing.

We strongly recommend purchasing travel insurance to cover cancellations due to illness, travel disruption or other unforeseen circumstances.

6. Amendments

To change your dates, room type or number of guests, please contact us directly. Amendments are subject to availability and the difference in rate, if any, will be charged or refunded accordingly.

7. Check-in and Check-out

• Check-in: from 1:00 PM. Early check-in may be available on request — please contact us in advance.
• Check-out: by 12:00 PM (noon). Late check-out may be available on request and may incur an additional charge.
• A valid photo ID is required for all guests at check-in.
• Luggage storage is available before check-in and after check-out at no charge.

8. House Rules

• No smoking anywhere inside the hotel. A cleaning fee will be charged for smoking in rooms.
• Quiet hours apply between 10:00 PM and 8:00 AM. Please be considerate of other guests.
• No parties or events in guest rooms.
• Guests are responsible for any damage caused to hotel property during their stay. Charges for damage will be billed to the guest.
• Only registered guests may occupy rooms overnight.
• Pets are not permitted unless agreed in writing in advance.

9. What's Included

The following are included in your room rate unless otherwise stated:

• Breakfast (served in the dining room)
• Free Wi-Fi throughout the hotel
• Towels and bed linen
• Heating and fan
• Hair dryer
• Luggage storage

10. Special Requests

We will endeavour to accommodate special requests (e.g. adjacent rooms, specific floors, dietary requirements for breakfast). However, special requests cannot be guaranteed and do not form part of the contract.

11. Our Liability

We are responsible for providing the room(s) you have booked to a reasonable standard. However, we are not liable for:

• Events beyond our control (force majeure), including extreme weather, civil unrest, utility failures or government restrictions.
• Loss or theft of personal belongings. Guests are advised to keep valuables secure.
• Any indirect or consequential loss arising from your stay.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

12. Your Responsibility

You are responsible for ensuring that all guests in your booking comply with these Terms and our House Rules. If any member of your party causes damage, disturbance or breach of our rules, we reserve the right to terminate the booking immediately without refund and to request that all members of the party leave the premises.

13. Complaints

If you have a complaint during your stay, please raise it with our reception team immediately so we can resolve it. If the matter is not resolved to your satisfaction, please email bluedawsprivatehotel@gmail.com within 14 days of check-out.

14. Privacy

Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms from time to time. The version in force at the time of your booking will apply to that booking. We encourage you to review this page before each booking.

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